Hyundai Dealership Positions | Group 1 Hyundai Job Specs
Group 1 Hyundai Dealership Positions
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Group 1 Job descriptions Hyundai Job descriptions

Hyundai Dealership Positions at Group 1

Group 1 Hyundai has showrooms in both Midrand (Gauteng) and Knysna (Western Cape), both of which have an excellent track record of being some of the most trustworthy Hyundai dealerships in South Africa. As an employer, Group 1 Hyundai offers a very pleasant working environment where employees work hard and have fun at the same time. Now you can find out more about working for a Group 1 Hyundai Dealership below.

View our Hyundai Dealership Example Jobs

Please note: No positions are currently available.

Please view the job specs for the positions that are generally filled at our dealership. Simply click on the position that you are most interested in to view more details.

1. Service Advisor

Main job functions:

  • To maximize service sales and profitability by using professional sales techniques.
  • To create customer confidence in the company by ensuring a professional performance.
  • To ensure the highest standard of courtesy and efficiency in customer contact and communication.
  • To record customer requirements and details accurately.
  • To record vehicle details and service histories accurately.
  • Includes staff management, administration and communication

Responsible for: All reasonable requests from Manager.

Reporting to: Service Manager

KPA’s

Improved profitability:

  • To ensure customer awareness of all products and services available.
  • To sell additional products, services and repair work in a professional manner.
  • To carry out promotional work as directed and with enthusiasm.

Customer Service and Satisfaction:

  • To maximize company profile.
  • To ensure the highest degree of efficiency and understanding of customer requirements.
  • To provide customer estimates according to company policy on schedules, times and pricing.

Record Maintenance:

  • To initiate job documentation and maintain customer records and follow-up systems.
  • To document all warranty work as per manufacturers’ requirements and company policy.

Cost Control:

  • To ensure account customers have sufficient credit to enable all work advised to be carried out as agreed.
  • To ensure all work has been carried out as detailed and charged for.
  • To ensure all cash sales are charged and money collected on completion of work.

Experience, qualifications and training:

  • Ability to communicate clearly and concisely with customers and other staff members.
  • Ability to accurately record all relevant information.
  • Ability to receive payment for work carried out, accurately and precisely.
  • Up-to-date knowledge of warranty procedures and documentation.
  • Up-to-date knowledge, where appropriate, of computerized recording procedures.
  • Ability to handle upset customers effectively.
  • Training in telephone answering techniques.
  • Technical qualifications an added advantage.

2. Sales Manager

Main job functions:

  • To assist the Dealer Principal in formulating new and used car sales policy.
  • To maximise sales and profitability through satisfaction and retention of customers to meet sales forecast.
  • To develop the necessary sales organisation to meet sales and profitability objectives.
  • To ensure optimum stock of cars on premises and/or on order.
  • To ensure cost control to budget within department.

Responsible for: Sales Executives, Driver/Cleaner, Stock Controller.

Reporting to: Dealer Principal, Sales Director, Group Sales Manager.

KPA’s

Improved Profitability:

  • To ensure sales/profit forecasts are achieved by attaining the quarterly sales/profit targets.
  • Sales cost not to exceed gross sales.
  • To ensure that all new and used vehicles stay within the 90 day parameter.
  • To maximise sale of extras on vehicles.
  • To monitor advertising to ensure budget is not exceeded.
  • To monitor all contacts and leads on QC, to ensure that they result in sales.
  • To formulate sales targets for each sales person and ensure that these are achieved.
  • To ensure that the minimum sales staff receive new model launch training according to HASA standards for CSI.
  • To ensure that all car stock, new and old, is sold at a profit.

Customer Satisfaction:

  • To improve the conversion of showroom callers to sales.
  • To ensure that all sales staff in “face-to-face” contract receive customer relations training.

Experience, qualifications and training:

  • Sales management and marketing skills, knowledge and experience.
  • Ability to manage and administer a department, to provide organisation, systems and leadership.
  • Up-to-date knowledge of vehicle legislation and of trade practices.
  • Able to motivate a sales team to achieve objectives.
  • Sales qualification, technical qualifications an added advantage.
  • Computer literate.

3. Workshop Manager

Main job functions:

  • Must ensure that the department achieves objectives, and that technicians are aware of procedures for using new products and equipment.
  • Maintain good relationships with customers.
  • Ensure maintenance of tools, equipment in the Service Area.
  • Facilitate the training and development of technicians in the department, by providing feedback and coaching to support improvements in their job performance.
  • Conduct annual Performance Appraisal for Workshop Personnel.
  • Provide advice and technical assistance to technicians.
  • Review customers service orders and inspect the quality of a technician repairs before the release of vehicles.
  • Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures.
  • Plan and adjust the workloads of technicians to match their skills and abilities.
  • Maintain communication with the Sales Department for improved Workshop operations.
  • Determine the work prioritization and task allocation for all workshop tasks.
  • Be responsible for the health and safety and welfare of staff and customers in the workshop.
  • Be responsible for the security and efficient running of the workshop and to consider improvements and efficiencies wherever possible.
  • Organize appointments, collections, transportation and support for the workshop where required.
  • Allocate work and support to the workshop staff in the most efficient and effective way.
  • Demonstrate good communication skills with colleagues and customers.
  • Supervise and monitor staff in workshop
  • Manage unplanned work resulting from breakdown and emergencies, making sure they are dealt with in efficient manner. (24 hour callout)
  • Manage the vehicle cleaning program to meet the operational requirements.
  • Deliver excellent customer service & ensure industry CSI targets are met on a monthly basis.
  • Open & close the workshop.
  • Make sure all job cards are fully completed and signed off by him/ her.
  • Check that all customers are being sent sms’s while their vehicle is in the workshop.

4. Sales Executives

Main job functions:

  • Sales Executives must work closely with customers throughout the sales process.
  • Must network and negotiate with potential clients and generating revenue for the company.
  • Must be computer literate.
  • Sales Executives must use sales applications (QC) to update client information and requests.
  • Sales Executives must keep to their daily hours and need to travel to client locations when needed.
  • Networking and generating a potential buyer base for sale of cars.
  • Arranging and assisting with test drives for vehicles.
  • Proffering and demonstrating product details to clients.
  • Assisting buyers in finding an appropriate vehicle of their convenience.
  • Assisting in giving information to buyers regarding financing options for vehicles.
  • Meeting all set sales targets
  • Keeping track of all the market products and prices.
  • Ensure sold vehicles are properly prepared for delivery
  • Deliver excellent customer service & ensure industry CSi targets are met on a monthly basis
  • Must attend sales meetings, conferences and events when necessary
  • Must Handle clients in a professional manner
  • Must deal with customer issues
  • Must keep up to date with product developments
  • Must be passionate about the sales of the Hyundai Brand
  • Must do well at internet and web marketing

Feel free to share this page if you know someone who might be interested in working at a Hyundai car dealership, South Africa. Alternatively, you are welcome bookmark it to keep tabs on upcoming positions.


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